Mr. O'Toole - Archive Notes

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Posted: June 5, 2012

Finish Tech Support Multimedia Project.  Send me an email by Friday ( describing whos home directory the assignment is in, so that I can mark it.  June 6th - Begin Exam review (exam_review.docx).  Every student has to complete the exam review regardless of whether or not they are writing the Exam. June 7th - Finish Exam review.   Bonus Assignment  - Students can email me ( bonus assignment (emerging_technology_bonus.doc) until the end of class on Friday to receive 15 bonus marks.

Posted: June 5, 2012

See attachment for Tech Support 110 Exam Review
File exam_review.docx942.63 KB
Microsoft Office document icon emerging_technology_bonus.doc23.5 KB

Posted: May 23, 2012

Create a Photostory, video or audio presentation that demonstrates concepts about ONE the following areas we covered in class: History of ComputersSafety in the Computer Lab (Tool Safety, ESD Prevention)Hardware Components (How to replace/upgrade components in your computer) Operating System (which one is better?)MAC VS PC (Which is better?)Computer networking (Security, remotely accessing a computer)The Internet (Discuss good and bad websites)Review of a new piece of equipment (Video Card, Sound Card) Other Ideas may be approved Your project should be between approx 3 minutes in length. Planning is very important for this project.  You should have either a shot list or storyboard and script.   Steps to complete Assignment Decide on groups (MAX 2)Decide on TopicWrite ScriptPlan recording (Shot List or Storyboard)RecordEdit ExportScreen SamplesVideo Card Review - Card Review - VS Mac - Evaluation EffortCreativityEvidence of Planning (Final project proposal sheet, script, storyboard)Quality of finished product Value 75   Alternate Assignment - Write a 6 page paper related to Tech Support. (Topic must be approved)
File final_project_proposal.docx10 KB

Posted: May 16, 2012

Please download and complete attached document.
Microsoft Office document icon web_2.0assignment_1.doc308.5 KB

Posted: May 13, 2012

We are now starting Unit 6 - The Internet Download and begin working on the attached assignment.
File internet_assignment1.docx94.76 KB

Posted: May 11, 2012

File quiz2.docx155.55 KB

Posted: May 8, 2012

Formatting a hard drive. Partitioning a hard drive. Components that make up a computer network Purpose of a computer network Lan VS Wan FTP, HTTP, SMTP, IP DHCP vs Static Ip address Folder sharing (permissions) Remote Desktop Firewalls Computer Viruses Computer Hacking

Posted: May 6, 2012

Work on networking_-_assignment_2.docx Monday - (Questions 1-6)Tuesday - (Questions 7-13)Wednesday - (Questions 14-15)
File networking_-_assignment_2.docx98.4 KB

Posted: May 1, 2012

Today you will be going back to the lab to finish up this weeks activities.     Finish May 1st Handout - Use the same groups as the last 2 exercises and complete up until the end of Step 5.  Make sure that both groups are able to connect to folders on each others computers.   If you have problems connecting using computer name try using the Ip address. Answer all questions in your handouts in a text document and email it to  This is the last day to work on these handouts so please submit what you have by the end of class. 
PDF icon may_1st_handout_0.pdf678 KB

Posted: April 26, 2012   Use the same groups that you used for the Remote Desktop activity and access each others compute using team viewer software.  

Posted: April 22, 2012

Download the attachment and complete the following learning activitiesMonday, April 23ndPages 13-23 (managing start up items)Page 30-32 (Defragment Windows)Pages 33-35 (Language settings and manage processes)Tuesday, April 24thPage 61 - 78 (Managing Windows 7 Remote Access)For this activity you will have to work with another group in the class as you will be accessing their computer remotely.Computers and servers are worked on all of the time remotely and remote desktop is a very valuable tool in the Tech Support field.  
PDF icon worksheet_-_april_22nd.pdf21.88 MB

Posted: April 15, 2012

NetworkingAssignment 11.    What is a computer network? (2)2.    What are computer networks used for? (1)3.    How have computer networks changed since they were invented in 1940? (5)4.    What components are required to setup a computer network? (1)5.    How does a LAN differ from a WAN? (2)6.    What is a protocol? (1)7.    Define and explain the following internet protocols? (4)- Explain FTP- Explain HTTP- Explain SMTP- Explain IP8.    How is an IP address like a house address? (2)9.    What is DHCP? (1)10.   What is a Static IP Address? (1) Value 20

Posted: April 12, 2012

PDF icon handout1.pdf2.44 MB
PDF icon handout2.pdf2.83 MB
PDF icon handout3.pdf7.8 MB
PDF icon handout4.pdf1.64 MB
What do clusters represent on a Hard Drive?What is the default cluster size setting when formatting a Windows NTFS partition on a hard disk drive larger than 2 GB?What is the command used to change a FAT32 partition to an NTFS partition?What is the Master File Table (MFT) and what does it contain?What is NTFS journaling?How does journaling help an operating system recover from system failures?Why is an NTFS partition more secure than FAT32? Suggested resources